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Preview Lean Six Sigma in the Service Industry - InTech pdf file

Mar 16, 2012 ... The business improvement methodology known as Lean Six Sigma ... Pande, Neuman & Cavanagh, 2000; Harry & Schroeder, 1999; .... SWOT Analysis for the Use of Lean Six Sigma in a Call Centre. ..... Jamrog, J. J. & Overholt, M. H. (2005) The future of HR metrics, Strategic HR Review, 5 (1) .... The book.



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