DMCA. Copyrighted Work that you can Claim.
Base have 2315513 titles. Books: 2315513. Articles: 0
Search: 

Preview The value of different customer satisfaction and loyalty metrics in ... pdf file

impact on retention and recommendation on the micro (customer) level. .... quality measures to financial outcomes: in particular, service quality to repurchase ... behavioral loyalty (as measured by share-of-wallet) (Keiningham et al., 2005). ...... Your Company's Quest for Quality, Irwin Professional Publishing, Chicago, IL.



Related links: